1. Introduction

Heliotec LLC ("Heliotec," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at heliotecwf.com and use our services for premium window covering solutions.

As a family-owned business focused on quality and trust, we handle your data with the same care we bring to crafting our products. By using our website, you consent to the practices described in this policy.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and contact information (email address, phone number, mailing address)
• Business information for wholesale inquiries
• Communication preferences
• Inquiry and order details
• Feedback and correspondence

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Device information (browser type, operating system)
• IP address and location data
• Pages visited and time spent on pages
• Referring website addresses
• Click patterns and navigation behavior

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide customer support
• Process wholesale applications and orders
• Send relevant product information and updates (with your consent)
• Improve our website experience and services
• Analyze usage patterns to enhance our offerings
• Comply with legal obligations
• Protect against fraud and unauthorized access

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These technologies help us:

• Remember your preferences
• Understand how you interact with our website
• Analyze site traffic and usage patterns
• Improve our services based on user behavior

You can control cookie preferences through our cookie consent banner when you first visit our site. You may also adjust your browser settings to refuse cookies, though this may affect certain website functionality.

We use PostHog for analytics, which helps us understand how visitors use our site. This service collects anonymized data about page views and interactions.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted partners who assist in operating our website and business
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent for data processing

To exercise these rights, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any changes.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: