Question 1

How do I open a trade account with Heliotec?

Accepted Answer

Reach out through our contact page or email info@heliotecwf.com with your business details, application area, and projected volume. Account approval typically takes one to two business days.

Question 2

How do I request fabric samples?

Accepted Answer

Trade accounts can request standard memo-sized swatches and larger sample yardage through our contact form. Reference the collection name and the specific colorways you want to evaluate. We ship most sample requests within one to three business days.

Question 3

What are your typical lead times?

Accepted Answer

Stocked SKUs in our US warehouse generally ship in two to five business days. Imported and made-to-order programs typically run four to ten weeks depending on the mill and program scope. Confirmed lead times are quoted at order entry.

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