Question 1

Who does Heliotec sell to?

Accepted Answer

We sell exclusively to the trade. Our customers are window covering manufacturers, fabricators, workrooms, dealers, designers, and resellers. We are not a retail outlet and do not sell finished window treatments to consumers.

Question 2

Is there a minimum order quantity?

Accepted Answer

Minimums vary by collection and mill. Most stock fabrics ship in roll-quantity multiples, while custom or imported runs carry mill minimums. Contact our wholesale team with your project profile and we will confirm the exact minimum for the SKUs you need.

Question 3

Do you offer trade pricing and volume discounts?

Accepted Answer

Yes. Pricing is tiered for trade accounts, with additional discounts on container-level and program-level commitments. Trade pricing requires a verified account; new accounts can be opened by contacting us.

Question 4

How do I open a trade account with Heliotec?

Accepted Answer

Reach out through our contact page or email info@heliotecwf.com with your business details, application area, and projected volume. Account approval typically takes one to two business days.

Question 5

How do I request fabric samples?

Accepted Answer

Trade accounts can request standard memo-sized swatches and larger sample yardage through our contact form. Reference the collection name and the specific colorways you want to evaluate. We ship most sample requests within one to three business days.

Question 6

Are samples free?

Accepted Answer

Memo swatches are complimentary for verified trade accounts. Larger sample yardage and full sample books may carry a fee that is credited back against a qualifying production order.

Question 7

Can I get a sample roll for testing on my equipment?

Accepted Answer

Yes. Sample rolls are available for compatibility, rollability, and finishing tests. We recommend ordering a sample roll before any first production run on a new collection or new substrate.

Question 8

What are your typical lead times?

Accepted Answer

Stocked SKUs in our US warehouse generally ship in two to five business days. Imported and made-to-order programs typically run four to ten weeks depending on the mill and program scope. Confirmed lead times are quoted at order entry.

Question 9

Where do you ship from?

Accepted Answer

Our primary US fulfillment is from Madison, Wisconsin. Container programs ship direct from our partner mills in the USA, Korea, Germany, Spain, and China to your dock or freight forwarder.

Question 10

Do you support drop-ship and blind-ship to dealers?

Accepted Answer

Yes. We support both standard wholesale fulfillment and program-based drop-ship and blind-ship for qualifying accounts.

Question 11

Can Heliotec source custom fabrics or private-label collections?

Accepted Answer

Yes. Custom sourcing is one of our core services. We work directly with mills on color development, custom widths, exclusive constructions, and private-label sample books for fabricators who want a differentiated assortment.

Question 12

Do you offer custom cutting, slitting, or rolling?

Accepted Answer

Yes. We offer a range of value-added conversion services including custom widths, slitting, and rolling to spec. Quoting depends on volume, fabric type, and tolerance requirements.

Question 13

What window covering products does Heliotec supply?

Accepted Answer

We supply roller shade fabrics, solar screen and sunscreen fabrics, blackout collections, sheer and light-filtering textiles, panel and vertical track systems, decorative rods, hardware, and motors. Our flagship lines include the Lumina, New Solaris, New Eclipse Pro, Designer, and Avanmoda collections.

Question 14

What is the difference between solar screen, light-filtering, and blackout?

Accepted Answer

Solar screen fabrics use defined openness factors to control glare and solar heat gain while preserving outward view. Light-filtering fabrics diffuse daylight and provide daytime privacy with no defined openness. Blackout fabrics are coated or laminated to block essentially all visible light, intended for bedrooms, hospitality, and media spaces.

Question 15

Where are your fabrics manufactured?

Accepted Answer

We source factory-direct from partner mills in the USA, Korea, Germany, Spain, and China. Each mill is selected for a specific construction, performance band, or design language so we can match the right fabric to each application.

Question 16

Do your fabrics meet flame-retardant and child-safety standards?

Accepted Answer

Most of our contract-grade fabrics are tested to recognized flame-retardant standards and our hardware programs align with current child-safety guidance for window coverings. Documentation is available per SKU on request at the quoting stage.

Question 17

What is Heliotec Ignition?

Accepted Answer

The Heliotec Ignition is our in-house marketing and creative service for window covering brands. It includes graphics, presentations, dealer kits, web, content, and automation built specifically for the window covering industry. See the Heliotec Ignition page for packages and process details.

Question 18

Can Heliotec Ignition work with companies that are not Heliotec fabric customers?

Accepted Answer

Yes. Heliotec Ignition serves window covering manufacturers, fabricators, dealers, and adjacent brands, regardless of where they source materials.

Frequently asked, clearly answered.

Wholesale & Ordering